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By creating devices, services, systems, spaces, and infrastructure from a human perspective that adapt to people and their needs, increasingly sophisticated AI can help unlock a new wave of growth in every-day productivity and well-being. Like user experience (UX) for AI, we call this AIX – Artificial Intelligence Experience.
At CES 2020, LG Electronics and Element AI launched the Levels of AIX Framework, proposing a shared definition for advancements in consumer AI while maintaining a focus on human-centric design. This was a starting point but we wanted to open the discussion to the broader ecosystem, including end-users themselves.
In this report, we collect the perspective of AI experts and leaders in various fields such as design, anthropology, policy, consumer and employee advocacy. Each brings their own point of view on the challenges and opportunities for the future of AI and the role that AIX design should play when applying the technology for our homes, work, cars and public spaces.
Guided by the Levels of AIX Framework and a focus on the end-user,
as well as recent news, AI developments and interviews with expert
opinion leaders, we have identified six interlocking themes that present
distinct challenges for the future of human-centric AI.
Public Perception deals with how our opinions, fears and expectations for personalized AI is shaped by pop culture, education and marketing and questions the role of business, government and the broader public in driving a more realistic and consistent understanding of the technology.
Ethics is a hot topic in AI but hasn’t been explored thoroughly through a specific consumer lens. This theme addresses how AI should be developed inclusively and takes into consideration the differing values of individuals and cultures while raising questions about responsibility for privacy and security.
Transparency speaks to the need for clear, open communication between all stakeholders and especially for the end-user. From explainable AI and clear feedback loops to managing expectations of consumers, this theme is about building and maintaining trust through AIX design.
User Experience raises questions about design functionality and purpose as it pertains to consumer devices and services. Whether running in the background or directly interfacing with users, how can we consider human-centric design principles and ensure the best possible user experience?
Context deals with the environmental, cultural and personal nuances that need to be considered to ensure equitable and purpose-driven AI. Home, work, car and public spaces require different social rules, while individual personalities and values require AI that reasons, understands, explores and adapts.
Relationships is a theme that examines the role AI plays in our lives and how we interact and engage with new powerful tools as the technology advances. From human-machine collaboration and cohabitation to consumer expectations for AI that is fallible and learns over time, our relationship with technology is changing as AI becomes more purposeful, useful and embedded.
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This report is sponsored by LG Electronics and Element AI and produced by the BriteBirch Collective.
If you’re interested in collaborating on initiatives related to Artificial Intelligence
Experience (AIX) and the creation of a more equitable, safe and transparent future
through human-centric AI, please email us at aixexchange@lge.com.
This work is licensed under CC BY-NC-SA 4.0
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